My Breakthrough

I read an interesting article by Arianna Huffington and Tony Robbins on HuffPost.  It deals with people making a breakthrough when being faced with a difficult challenge or crisis.  This breakthrough refers to the moment when a person facing seemingly insurmountable obstacles is able to rise to the occasion, find the strength to keep going, and ultimately get past the rough times.

At the end of the article, Tony Robbins asks readers who have had a breakthrough to answer five questions.  I’m going to answer those five questions here, as I had a minor breakthrough this year.

My breakthrough was leaving the only company I had ever worked for and moving to a completely new industry, healthcare.   Nothing nearly as dramatic as what many people face, but a breakthrough nonetheless.  Here goes…

1. What was your life like right before the challenge or crisis hit?

I was complacent and bored.  I knew everybody and had friends all over the company.  I had a lax schedule, and did not have many day-to-day responsibilities.  But, I was not growing professionally, and therefore, was not content personally.

2. What was the crisis you faced? What happened — what did you feel and experience?

I was offered a severance package from the only employer I had ever worked for, and I took it.  At first, I felt exhilarated.  Then, offended and angry.  Then, as I began to assess the dismal job market, frustrated.

3. What pulled you through this difficult, unjust, or impossible time? What was the trigger or catalyst for change? Was it a belief, a strategy, a faith, a person, a tool? What made the change possible?

Having a supportive wife and parents was obviously a godsend.  Also, having professional contacts who could see that this change would do me good was crucial.

I think what really changed my outlook from pessimistic about the job market to optimistic about my career was my commitment to do meaningful work.  I decided that I would start contributing my talents to whomever would utilize them, regardless of whether they were willing to pay me or not.  I offered my services pro-bono to colleagues, to my grad school, and to business contacts I had never met.  This turned things around for me.

I think what made this change possible was my business philosophy, which is rooted in “lean thinking.”  People that practice this business philosophy believe that the mission is to satisfy customer needs.  If you do that, the money will take care of itself.

Normally, there is some compensation arrangement in place for even the leanest thinkers, but I was willing to bypass that step for the chance to satisfy a customer need.  If I saw my professional purpose as the pursuit of money, I would never have volunteered my services that way.

4. Once you turned the corner mentally or emotionally, what did you do to turn your life around?

I began thinking about working in healthcare, a drastically different industry than what I was used to (manufacturing and construction).  Then, I begin actively pursuing a job in healthcare.  Then, I got a job in healthcare.

5. How is your life better today because you lived through the crisis? How have you transformed? How are you stronger emotionally, physically, spiritually? What gifts do you have to give because of this?

First and foremost, my life is better because I’m doing more fulfilling work in a more successful organization in a role that fits me much better.

Secondly, I’ve been humbled by the experience of being classified as inessential by my former employer.  This has made me a more empathetic person who would never scoff at somebody for having a setback in their career.

Thirdly, because of making this big switch to healthcare, I now see that the grass is actually greener on the other side sometimes.  At my former employer, I was in what Seth Godin would call a ‘cul-de-sac,’ but I thought I was in what he would call a ‘dip.’  This misinterpretation of my situation led me to spend a few extra years at my former employer after the point when it had become a dead-end.  I think I’ll be better able to interpret my situations in the future and avoid any cul-de-sacs.

Well, I think that about wraps it up for the analysis of my breakthrough.  Like I said, it’s not nearly as dramatic a breakthrough as what some people achieve, but it worked for me.

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Pardon My Dust

The blog is under construction at the moment. I’ve imported all the posts from my old Lean Builder blog, but that’s about it for now. Any suggestions are greatly appreciated (you can use the comments section of this post). Thanks ya’ll.

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What is a Lean Advocate?

Hey Lean Advocates, do you ever struggle with how to explain to people what you do for work? Some people have well-recognized professions: lawyers, engineers, nurses, and so on. Unfortunately, most people I meet have never heard of Lean. This can make it hard for us Lean Advocates to validate our experience and describe our skill-sets.
Maybe it’s just me, but there just seems to be a lot of unresolved questions about being a Lean Advocate. Here are a couple that come to mind…

What is the job description?
It’s not the same thing as a Lean expert, because I know I’m not that. It’s more about being passionate about Lean than being an expert. It’s somebody who wants to achieve excellence in everything they do, using the principles, thought processes, and tools that have collectively become known as ‘Lean.’
The problem that I’ve personally encountered in my career is translating my role as a Lean Advocate into the common vernacular of the business world. Am I a management consultant? Sometimes I guess. Am I a process engineer? Sometimes, but not really. Am I a project manager? Yes, oftentimes. What about trainer/coach? Oh yes.
So, I guess Lean Advocates are consultants, engineers, project managers, trainers, and coaches. As unrealistic as that seems, it’s actually true from what I’ve seen.
What industry though?
Lean Advocate is one of those roles that really is not associated with a single industry. Does that mean we can move around from industry to industry? For example, lots of Lean Advocates come from manufacturing. I worked for a construction company for seven years. Am I disqualified from working in manufacturing because of my construction background? What about being a Lean Advocate in the burgeoning Lean Healthcare sector? Do the skills translate?
Many HR/recruiting folks might disagree, but I think Lean Advocate skills absolutely translate. Being able to communicate with people, facilitate collaboration, identify waste, increase customer value, scientifically solve problems, help relieve overburdening of employees, help create alignment throughout the organization, and foster a culture of continuous learning and improvement…where do these skills NOT translate?
How do we prove our value?
How do we avoid being considered non-essential? How do we show that we add value? I think we sometimes do a poor job of defining our value to our organizations. The most successful Lean Advocates I’ve known are not the smartest or most passionate ones, but the ones who connect improvement activities to business results. I believe this is sometimes referred to as…Show Me the Money!
Anybody interested in Lean Advocacy as a career choice will need to get really good at showing the money. If we can’t consistently prove the value of Lean, we’ll always be susceptible to cost-cutting. Lean Advocates are too talented and too passionate to be considered expendable.
Just as safety advocates proved that good safety saves money, quality advocates proved that quality is free, and sustainability advocates are currently demonstrating that being green makes business sense, us Lean Advocates must make the business case to the decision-makers…over and over again.
So, what is a Lean Advocate?
Everybody has their own definition, but I think the job description needs to be something like: “A person who harnesses and promotes Lean as a means to better tangible business results in pursuit of excellence.” Is that too far off the mark?
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